Email of Complaint (example)

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  • English 
Mar 5, 2014 21:21
Dear Sir/Madam:
I want to express my strong dissatisfaction with the service I received during a visit to your restaurant on February 2th.

Firstly, I had booked a table for my sister and myself for 9:30, but it was 10 o’clock before we were seated. Such a delay seems to me inexcusable.
In addition, we were seated next to a broken window through which it entered a really cold air. This seems to me a gross discourtesy.
Then, in despite of the fact I had repeated our order to check that the waiter had heard me correctly, he proceeded to bring us the wrong starters. Such careless service should not be tolerated in a restaurant which charges such high prices.
To make matters worse, there was only one dessert to choose and it was quite stale. The menu claimed five different desserts which had been freshly prepared that day.

My sister and I will not be dining in your restaurant again; however, as manager, you would be wise to guard against such appalling treatment of your customers in future.
Yours faithfully,
E.A.
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