Complaint Letter (not real)

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  • English 
Jan 23, 2018 22:16
Dear Mr. Smith:

It is with regret that I feel I must write to express my disappointing by your booking service since my reservation has been cancelled without notice.
According to the information on the website, an operator contacts clients to provide support in the case of problems with reservations. On the contrary, not only have I not been supported, but also I have not been warned of the cancellation. Moreover, when I phone to request assistance, the hotel staff wash his hand.
Therefore, I would recommend that you make me a refound as far as possible. Otherwise, I shall be forced to write a negative judgment on your web in order to guide to other possible users.
I look forward to receiving a satisfactory reply at your earliest convenience. Finally I hope you take my comments into considerations.

Yours faithfully,
E.