A letter of complaint

161
3
1
English

Apr 16th 2012 19:17

Hanoi International Beauty Salon
.......

Dear Madam Marriana,
I am writing to tell you about your recent service's quality. I am absolutely not satisfied with yours in two previous times.
Two months ago, I went to your Salon to have my hair cut and a face massage. Both times, your staff made me wait more than 2 hours without explaining to me anything.
The first time, I was served after two other customers even though I had come before them. I asked the manager there about that absurdity, but she could not give me a satisfactory answer. Furthermore, the hairdresser cut my hair much shorter than I required.
The second time, they did not use the right moisturizer whihch i had suggested. So, it didnt bring my skin good effect.
I'm a frequent customer of your Salon and I used to believe in your quality standard. But with your service and your staff's ability in two previous times, I am really disappointed with you.
I think you need review your staff and find the way to provide good service as you had done before. If I recieve the insatisfactory result one more time, I will never come back to you.
Your sincerely

bruno

Thank you for your correction!

Apr 17th 2012 07:47

Dear Madam Marriana,
Dear Ms. + Last name

I am writing to tell you about your recent service's quality.
I am writing to tell you about the quality of your recent service.

I am absolutely not satisfied with yours in two previous times.
I am absolutely not satisfied with yours the last two times.

Two months ago, I went to your Salon to have my hair cut and a face massage.
Two months ago, I went to your salon to have my hair cut and a face massage.

Both times, your staff made me wait more than 2 hours without explaining to me anything.
Both times, your staff made me wait more than 2 hours without explaining anything to me.

Furthermore, the hairdresser cut my hair much shorter than I required.
Furthermore, the hairdresser cut my hair much shorter than I requested.

The second time, they did not use the right moisturizer whihch i had suggested.
The second time, they did not use the right moisturizer which i had suggested.

So, it didnt bring my skin good effect.
So, it didn't have a good effect on my skin.

I'm a frequent customer of your Salon and I used to believe in your quality standard.
I'm a frequent customer of your salon and I used to believe in your quality standards.

But with your service and your staff's ability in two previous times, I am really disappointed with you.
But with your service and your staff's (attitude?) the two previous times, I am really disappointed in you.

I think you need review your staff and find the way to provide good service as you had done before.
I think you need review your staff and find a way to provide good service as you had done before.

If I recieve the insatisfactory result one more time, I will never come back to you.
If I receive an unsatisfactory result one more time, I will never come back to you.