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Mailing to fitness club because of membership fees
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I used to go to gym (only for 2 months ;) ) and stopped as I made a decision to finish my job.
I told staff and they said yes. I thought everything's done.
But when I check my account today, membership fees have been still charged
It cost $42 for 2 weeks and it is charged three times after I told them.
So I called fitness club. However their internet connection was poor and they asked me to send an e-mail so that they can check it later.
This is my e-mail that I'll send to them below.
I learnt how to write mail but.. forgot everything T_T
Dear staff,
I am writing this to ask you check my membership and refund my fees.
I was a member of 360 fitness club in Tamworth and my membership was supposed to be expired in February.
I asked your staff that I want to finish membership in the middle of February ( I guess 2nd week or 3rd week ). And at that time, because of bank problem, it is failed to charge fee by debit card. So, I paid about 17 dollars for a rest of week. ( That might be for the period of 14th ~ 20th and it was the last day I went to gym )
Then, for the next 2 weeks, membership fees are supposed to be charged from my two weeks deposit. But when I checked my bank account today, it is charged three times.
15/03/2012
01/03/2012
22/02/2012
It shouldn't be charged from 22/02/2012. I've never been to gym after I paid 17 dollars in Feb. You probably can check it on computer. I'm not even staying in Tamworth anymore.
Could you please check these things?
I look forward to your answer
Sincerely
Kyuyeol Yu
Do you think they could understand what I'm saying?
I told staff and they said yes. I thought everything's done.
But when I check my account today, membership fees have been still charged
It cost $42 for 2 weeks and it is charged three times after I told them.
So I called fitness club. However their internet connection was poor and they asked me to send an e-mail so that they can check it later.
This is my e-mail that I'll send to them below.
I learnt how to write mail but.. forgot everything T_T
Dear staff,
I am writing this to ask you check my membership and refund my fees.
I was a member of 360 fitness club in Tamworth and my membership was supposed to be expired in February.
I asked your staff that I want to finish membership in the middle of February ( I guess 2nd week or 3rd week ). And at that time, because of bank problem, it is failed to charge fee by debit card. So, I paid about 17 dollars for a rest of week. ( That might be for the period of 14th ~ 20th and it was the last day I went to gym )
Then, for the next 2 weeks, membership fees are supposed to be charged from my two weeks deposit. But when I checked my bank account today, it is charged three times.
15/03/2012
01/03/2012
22/02/2012
It shouldn't be charged from 22/02/2012. I've never been to gym after I paid 17 dollars in Feb. You probably can check it on computer. I'm not even staying in Tamworth anymore.
Could you please check these things?
I look forward to your answer
Sincerely
Kyuyeol Yu
Do you think they could understand what I'm saying?
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I used to go to the gym (only for 2 months ;) ) and stopped as I made a decision to finish my job.
I told the staff and they said yes.
I thought everything was done.
But when I checked my account today, my membership fees had still been charged.
It costs $42 for 2 weeks and it was charged three times after I told them.
So I called the fitness club.
However their internet connection was poor and they asked me to send an e-mail so that they could check it later.
Wait, their INTERNET connection was poor? I thought you called them? Do you mean their connection over the phone was poor?
I learned how to write mail but..
I forgot everything T_T
I am writing this to ask you to double check my membership and also to refund some fees that were mistakenly charged to my account.
I'll add more corrections than usual to 1. Make you sound awesome and 2. Get all the points across very clearly.
I was a member of 360 Fitness Club in Tamworth and my membership was supposed to be expire in February.
I told your staff that I wanted to end my membership in the middle of February (about the 2nd week or 3rd week ).
And During that time, because of bank problems, the membership fee had is failed to charge fee by debit card.
So, I paid about 17 dollars to cover the rest of the week.
(It was most likely for the period from the 14th ~ 20th, and it was the last day I went to gym )
Then, for the next two weeks, membership fees were supposed to be charged from my two week deposit.
But when I checked my bank account today, it had charged three times.
There shouldn't be a charge for 22/02/2012.
I haven't been to gym since I paid that $17 in February.
You can probably check it on your computer.
In fact, I'm not even living in Tamworth anymore.
Could you please check into these matters for me?
I look forward to your answer.
Sincerely,
Do you think they can understand what I'm saying?
I'm confused. 2 weeks = $42. You were charged on February 22nd, March 1st and March 15th, but you quit in February. Why were you charged into March?
"Then, for the next two weeks, membership fees were supposed to be charged from my two week deposit."
Meaning what? A deposit you pay at the beginning, and then they usually give it back to you. What do you mean by 'charged from my two week deposit."?
Maybe I don't understand because I don't know how the gym operates. It just seems weird to me.
Anyway!! Hope these edits help. =)