Questions about English

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May 3, 2012 12:56
It always ( ) to hear that some students, particularly those from well-to-do families, cannot and do not empathize with the problems faced by less fortunate students.

You have to put only one word in the blank(it should be a verb, I guess). What do you put in it? The word "troubles" seems to be inappropriate. I'd appreciate it if you could answer my question. Thank you very much in advance.