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My Terrible Computer
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I wrote the entry that my computer had broken and sent it to the electric shop.
http://lang-8.com/220778/journals/1417517/My-Computer-Is-Broken
Today, I got a call and the clerk said that I had to pay 9,000 yen to get back my repaired computer, even though it's during the term of guarantee.
She explained that since the price of my computer was lower than expenditure for repair, I needed to pay the balance.
I can't believe what they insisted to.
When I bought it two years ago, the sales clerk said, "We'll repair your computer free for five years if you pay 2,900 yen," so I payed it then.
The computer broke nine months ago, and it broke this time again!
That is, it broke twice within two years.
Aren't they ashamed that they sold such a bad product and furthermore let the customer pay money for repair?
I couldn't understand their logic but I thought it wasted my energy and time to argue them.
So I told to her that as I didn't pay money such a terrible computer anymore, I canceled the request for repair.
http://lang-8.com/220778/journals/1417517/My-Computer-Is-Broken
Today, I got a call and the clerk said that I had to pay 9,000 yen to get back my repaired computer, even though it's during the term of guarantee.
She explained that since the price of my computer was lower than expenditure for repair, I needed to pay the balance.
I can't believe what they insisted to.
When I bought it two years ago, the sales clerk said, "We'll repair your computer free for five years if you pay 2,900 yen," so I payed it then.
The computer broke nine months ago, and it broke this time again!
That is, it broke twice within two years.
Aren't they ashamed that they sold such a bad product and furthermore let the customer pay money for repair?
I couldn't understand their logic but I thought it wasted my energy and time to argue them.
So I told to her that as I didn't pay money such a terrible computer anymore, I canceled the request for repair.
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I wrote an entry that my computer had broken and that I sent it to the electric shop.
Today, I got a call from the shop and the clerk said that I had to pay 9,000 yen to get my repaired computer back, even though it's during the term of guarantee.
I can't believe what they insisted on.
When I bought it two years ago, the sales clerk said, "We'll repair your computer free for five years if you pay 2,900 yen," so I paid it at that time.
The computer broke nine months ago, and it broke again this time!
That is, it has broken twice within two years.
Aren't they ashamed that they sold such a bad product and furthermore let the customer pay money for repairs?
I couldn't understand their logic but I thought it was a waste of my energy and time to argue with them.
So I told to her that as I didn't want to pay money such a terrible computer anymore, I canceled the request for the repair.
I'm very sorry to hear that you've been having troubles with your computer and that the store has led you around in circles while asking for more money. I guess it is the same everywhere, because I have heard stories like yours here in America too.
If you lived here, I would happily try to fix your computer for you. It's one of my hobbies. Since you live far away though, I can only hope that you're able to get a different computer that has less problems. Good luck!
Wow, you can fix a computer?
I wish I lived near you.