Soliving A Big Problem

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Jul 27, 2014 20:39
One week ago, I was struggling with a problem happening to our company.
At that time, I couldn't find a way to solve it.
I thought all we would be able to do was apologizing to the customer, although it was caused by a mistake of our contracted supplier.
I gave up solving the problem.
My boss intruded into the problem and reached to the reconciliation with the customer.
I learned that even a big problem should have a clue to solve by examining the cause in detail.
The important thing is "don't give up" and "don't try to solve it at one shot".