Understand?

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Jul 14, 2014 19:21
Last week, we got complain about our service from our corporate customer.
As they already returned to Japan, our representative office manager in Japan is negotiating with the customer.
Before the negotiation, I explained the issue to the manager.
After my explanation, I asked him if he could understand the issue enough to negotiate with the angry customer, because the issue was complicated.
He replied to me that he totally understood the situation.
Now the negotiation is deadlocked, because of his poor understanding.
I learned that people who don’t understand something, can’t judge if he understand it or not.
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