My life in the UK: Answering phone in English is still hard for me

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Apr 13, 2016 06:08
I am a receptionist so answering phone is my maine job. If the customer asked you ' when are you open?' you would say ' we are open from 9 am to 5 pm or we are open Monday to Saturday. However if the customer asked you When do you open? you would say we open at 9 o'clock. It's a simple question.I understand that in my head. However when it comes on the phone it's confused me. Also some customers seems to be selfish and pushy. They tend to force their own schedule upon us.We don't care how busy you are. It's not our problems. You should call us to make an appointment early.I wish I could said that.....